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MetroWest Regional Transit Authority

FOR FFY 2016-2018

The Metrowest Regional Transit Authority (MWRTA) proposed overall DBE goal for the FFY 2016 through FFY2018 beginning 10/1/2015 is 3.87% of DOT assisted contracts. This goal and its rationale have been developed in accordance with the Federal Transit Administration’s DBE program under the guidelines of 49 CFR Part 26. The goal and rationale are available for review for 30 calendar days from the date of this notice. Comments will be accepted for 45 calendar days from the same date. Comments, requests to review, or for copies of the proposed goal and its rational, should be addressed to Eva Willens, DBE Liaison Officer, MWRTA, 15 Blandin Avenue, Framingham, MA 01702, telephone (508) 935-2222, or by e-mail at

July 31, 2015

Revised October 29, 2015

Title VI Program Statement - Notice to Beneficiaries

I. Title VI of the Civil Rights Act of 1964 prohibits the discrimination of individuals on the basis of race, color or national origin in programs and activities that receive Federal financial assistance. Specifically, Title VI states that “no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or to be subject to discrimination under any program or activity receiving Federal financial assistance.” (42 USC Section 2000d)

The Metrowest Regional Transit Authority (MWRTA) is a strong supporter of civil rights in the workplace and in our community and as such we are committed to the letter and intent of Title VI of the Civil Rights Act of 1964. This Title VI Program has been adopted to document MWRTA’s adherence to non-discrimination policies in its operations.

At the discretion of FTA, information other than what is required by this circular may be requested, in writing, from a recipient or sub recipient to investigate complaints of discrimination or to resolve concerns about possible non-compliance with Title VI. To view this document please click MWRTA Title VI Program Information.

If you need this information or have further questions about Title VI, please contact our Title VI Coordinator:

Eva Willens
Deputy Administrator
MetroWest Regional Transit Authority
15 Blandin Ave
Framingham, MA 01702


Title VI Complaint Policy

in English, Spanish and Portuguese

Title VI Complaint Policy If you feel you have been discriminated against by MWRTA staff/contractors or service provided by the agency, please contact the MetroWest Title VI officer - Eva Willens at 508-935-2222. Ms. Willens will ask you to submit your complaint in writing using the form provided. Please include as much information as possible including date, time and location of the incident. Ms. Willens will investigate the complaint and get back to you within two weeks. If the investigation and resolution do not satisfy you, you have the right to appeal by contacting the agency Administrator, Ed Carr, who will provide a determination and a proposed resolution on the matter within a two week period. The MWRTA Transit Administrator may be contacted at 508-935-2222. If you remain unsatisfied with the determination and resolution of your complaint by the MWRTA, you are encouraged to contact the Federal Transit Administration at 617-494-2055 for further determination. When contacting the FTA please refer to Title VI complaints. MWRTA does not tolerate discrimination by any of its employees or contractors. It is our goal to work with you to ensure that all people are treated fairly in the provision of federally funded transit services.

Título VI de las reclamaciones Si usted siente que ha sido discriminado por el personal MWRTA / contratistas o servicio prestado por la agencia, por favor ponte en contacto con el MetroWest título oficial de VI - Eva Willens al 508-935-2222. La Sra. Willens le pedirá que presente su queja por escrito en el formulario previsto. Por favor, incluya tanta información como sea posible, incluyendo la fecha, hora y lugar del incidente. La Sra. Willens investigará la denuncia y en contacto con usted dentro de dos semanas. Si la investigación y la resolución no le satisface, usted tiene el derecho de apelar en contacto con la administradora de la Agencia, Ed Carr, que proporcionará una determinación y una propuesta de resolución sobre el asunto dentro de un período de dos semanas. El MWRTA Tránsito Administrador puede ser contactado en 508-935-2222. Si te quedas satisfecho con la determinación y la resolución de su queja por el MWRTA, que se pongan en contacto con la Administración Federal de Tránsito en 617-494-2055 para la determinación posterior. Cuando se comunique con el TLC por favor, consulte el Título VI quejas. 46 MWRTA no tolera la discriminación por cualquiera de sus empleados o contratistas. Nuestro objetivo es trabajar con usted para asegurar que todas las personas reciban un trato justo en la prestación de los servicios de transporte de fondos federales.

Título VI da Política Reclamação Se você sente que tem sido discriminado por MWRTA funcionários / contratados ou serviços prestados pela agência, entre em contato com o gestor Metrowest Título VI - Eva Willens em 508-935-2222. Ms. Willens vai pedir para você enviar a sua reclamação por escrito no formulário próprio. Por favor, inclua o máximo de informações possíveis, incluindo data, hora e local do incidente. Ms. Willens vai investigar a queixa e voltar para você em duas semanas. Se a investigação e resolução de não satisfazê-lo, você tem o direito de apelar em contato com a agência de Administrador, Ed Carr, que irá proporcionar uma determinação e uma proposta de resolução sobre o assunto dentro de um período de duas semanas. O MWRTA Trânsito administrador pode ser contactado em 508-935-2222. Se você ficar insatisfeito com a determinação e resolução de sua queixa pela MWRTA, que são incentivados a contactar a Administração Federal de Trânsito em 617-494-2055 para a nova determinação. Ao contatar o TLC consulte queixas Título VI. MWRTA não tolera a discriminação por qualquer de seus empregados ou terceiros contratados. É nosso objetivo de trabalhar com você para garantir que todas as pessoas são tratadas de forma justa na prestação de serviços de trânsito financiados pelo governo federal.

July 2016

Public Records Access Guidelines

Effective January 1, 2017, the Massachusetts Public Records Law, G.L. c.66 and c.4, §7(26) requires a response, within 10 business days (Monday through Friday, excluding legal holidays), to a request for records by providing access to or a copy of such records, or explaining any delay or denial. These guidelines are intended to assist members of the public seeking access to public records in the custody of the MetroWest Regional Transit Authority (MWRTA).

General Information:

1. Business Hours. The regular business hours of the MWRTA are Monday-Friday 8:00 am to 4:00 pm.

2. Records Access Officers. The following Records Access Officer (“RAO”) has been designated:


Eva Willens, Deputy Administrator

MetroWest Regional Transit Authority (MWRTA)

15 Blandin Avenue

Framingham, MA 01702

Tel: (508) 935 2222

Fax: (508) 935 2225


The Records Access Officer is available to answer questions concerning and help facilitate the making of public records requests. Contact information for the RAO is also posted at

3. Public Records Law Information. General information about the public records law and public records requests is found in the Secretary of the Commonwealth’s, “A Guide to the Massachusetts Public Records Law,” January 2017 edition, found online at:

To view the MWRTA Public Records Access Guidelines document and MWRTA Public Records Request Form please click MWRTA Public Records Access Guidelines and MWRTA Records Access Form.

June 2017

Privacy Policy

The MetroWest Regional Transit Authority (MWRTA) is committed to protecting privacy of our website visitors. MWRTA does NOT sell, trade, or rent your personal information to others. We use the information we collect to improve our services and to address the concerns of our commuters. The only time we would release personal information outside the provisions of our privacy policy is if we conclude, in good faith, that it is necessary to comply with legal requirements, to enforce our rights or to protect, and yourself.

Contact Us

MetroWest Regional Transit Authority
15 Blandin Ave.
Framingham, MA 01702
Office Hours:
Monday to Friday
8:00am to 4:00pm

P: 508-935-2222

Dial a Ride: 508-820-4650

F: 508-935-2225

TTY: 508-935-2242

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