MWRTA Consumer Feedback Office Hours
Public Questions/Concerns/MWRTA Feedback
Wednesday, September 19, 2018
Public: An individual requested technical assistance for tracking a demand response vehicle on a mobile device.
MWRTA Response: MWRTA IT Consultant will reach out to the individual directly to assist.
Public: Individuals unfamiliar with the MWRTA Demand Response system have questions about how the Eligibility Process works. Where can individuals find quick answers to their eligibility questions?
MWRTA Response: A fact sheet will be created for individuals looking to join the MWRTA demand response system and will be posted on the MWRTA website. All information regarding the eligibility process for the MWRTA demand response system is available in the Ride Guide which is also available on the MWRTA website. Individuals can also contact the MWRTA Call Center with any questions.
Public: An individual inquired about making a transfer to get into Weston on demand response.
MWRTA Response: Transfers are part of MWRTA out of service area trips provided.
Public: An individual had concerns regarding certain demand response trips they had taken in the past. Individual specifically mentioned timing, return trip policies, etc.
MWRTA Response: General Manager of Service Contract for the MWRTA will closely monitor the individual’s trips going forward to ensure all procedures are being followed in accordance with ADA and MWRTA policies.
Public: A request was made to have the route maps and location(s) attached to the fixed route schedule available at Customer Service.
MWRTA Response: Maps will be made readily available for each route at the Customer Service desk at the Blandin Hub as part of a double-sided paper schedule. The schedules will also include the location names at the top of the schedule (i.e. Ashland, Framingham, Wellesley, etc.).
Public: A request was made to change the name of the “Natick Mall (Macy’s Shelter)” to a new name that reflects its new location near Wegmans.
MWRTA Response: We are working on changing the Natick Mall bus stop name to reflect the shelter’s new location and will update schedules with the new bus stop name as schedules are revised.
Public: An individual requested that the MWRTA continue to post the policies and service announcements in multiple languages.
MWRTA Response: The MWRTA will certainly continue to do so. The MWRTA is in the process of installing digital displays in all the fixed route buses that will allow for postings to be displayed in multiple languages. Service announcements are also posted on the MWRTA website and are available in many languages through Google Translate.