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The MWRTA is committed to providing safe and reliable service to all our customers. We value all questions, comments, and concerns as a way to continue to improve service.

How is a complaint filed?

All complaints can be filed either by calling our main customer service line at 508-935-2222 or by email at You may also write directly to the MWRTA at 15 Blandin Ave., Framingham, MA 01702, Attn: Customer Service.

If filling The customer should provide details of the incident as well as the date, time, driver/vehicle and any other specifics that would assist the MWRTA in determining an appropriate resolution. Customer Contact information including, name, address and phone # should be given at this time.

What happens after the complaint is registered?

The MWRTA takes every customer complaint seriously. It will be forwarded to the proper supervisor and result in a timely resolution. The customer may be contacted if additional information is necessary in order to make a determination. The customer will be notified when a resolution is determined

What if the complaint resolution is not considered satisfactory to the customer?

The customer has the option to contact the Administrator in writing within 10 days of the resolution determination. The Administrator will evaluate the determination and make his decision on whether any further action is necessary. The Administrator's decision is final.

For any questions regarding the MWRTA complaint process please call Customer Service at 508-935-2222.

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Contact Us

MetroWest Regional Transit Authority
15 Blandin Ave.
Framingham, MA 01702
Office Hours:
Monday to Friday
8:00am to 4:00pm

P: 508-935-2222

Dial a Ride: 508-820-4650

F: 508-935-2225

TTY: 508-935-2242

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