Service Announcements (2)

MWRTA Information

MetroWest Regional Transit Authority
37 Waverly St, Framingham, MA. 01702
Office Hours:
Monday to Friday
8:00am to 4:00pm
Phone:
508-935-2222
Toll Free:
1-888-996-9782
Fax:
508-935-2225
TTY:
508-935-2242
MWRTA Call Center:
508-820-4650
TTY: 508-935-2242
MWRTA is on Twitter:

Member Communities

  • Ashland
  • Dover
  • Framingham
  • Holliston
  • Hopkinton
  • Marlborough
  • Natick
  • Sherborn
  • Southborough
  • Sudbury
  • Wayland
  • Wellesley
  • Weston

About MWRTA

Home » About MWRTA
Ed Carr

Ed Carr - Administrator

In 2006, after a decade of effort by many individuals and organizations, the legislators of the 495/MetroWest delegation, led by state Senator Karen Spilka, were successful in securing the statutory reforms necessary to allow communities served by the MBTA to start a new Regional Transit Authority (RTA) or join an existing RTA.

The 495/MetroWest Corridor experienced the greatest change in population growth in the Greater Boston region between 1990 and 2000. At the same time, communities within this region had a 69 percent gain in employment. The increased land use challenges caused by this employment and population growth have added to increased traffic and congestion.

The "typical" commute is no longer from the suburbs into a central city. Suburb to suburb travel is becoming the dominant commuting pattern. In fact, 57 percent of residents commute to employment centers within the 495/MetroWest Corridor Partnership 32 community region. As a result, suburban communities in the I-495/MetroWest region have developed a pressing need for more comprehensive transit services.

Mission Statement

Mission:

 

“Build a public transportation system to deliver convenient and dependable service that enhances mobility, environmental quality and economic vitality in the region.”

 Goals:

 

The MWRTA will:

 

1.      Provide attractive regional transportation alternatives.

 Strategy:

A.   Build a system.

B.   Market the system..

C.    Partner with others.

 

2.      Make public transportation readily available;

 Strategy:

A.   Plan service using resources of regional planning entities.

B.   Provide frequent, affordable, convenient service.

 

3.      Create a seamless public transportation system throughout the MetroWest communities.

 Strategy:

A.   Work with member communities to facilitate inter-community transit services.

B.   Engage public in determining transit design.

C.  Create nodes for access and transfer.

     

 

  

Complaint Process

The MWRTA is committed to providing safe and reliable service to all our customers. We value all comments/concerns as a way to continue to improve service.

 ·       How is a complaint filed?

A complaint can be filed either by calling our main customer service line at 508-935-2222 or by email at info@mwrta.com. You may also write directly to the MWRTA at 37 Waverly Street, Framingham, MA 01702, Attn: Customer Service.

The customer should provide details of the incident as well as the date, time, driver/vehicle and any other specifics that would assist the MWRTA in determining an appropriate resolution. Customer Contact information including, name, address and phone # should be given at this time.

 ·       What happens after the complaint is registered?

The MWRTA takes every customer complaint seriously. It will be forwarded to the proper supervisor and result in a timely resolution.  The customer may be contacted if additional information is necessary in order to make a determination. The customer will be notified when a resolution is determined.

 ·       What if the complaint resolution is not considered satisfactory to the customer?

The customer has the option to contact the Administrator in writing within 10 days of the resolution determination. The Administrator will evaluate the determination and make his decision on whether any further action is necessary. The Administrator's decision is final. 

 

For any questions regarding the MWRTA complaint process please call Customer Service at 508-935-2222.

 

 

      DBE PLAN:                   

MetroWest Regional Transit Authority

 

 

PROPOSED DBE GOAL – FY2012-2014

LEGAL NOTICE

METROWEST REGIONAL

TRANSIT AUTHORITY

 

NOTICE OF PROPOSED DBE GOAL

FOR FY 2012-2014

 

The MetroWest Regional Transit Authority (MWRTA) proposed overall DBE goal for the federal fiscal year FY2012 beginning 10/1/2011 is 3% of DOT assisted contracts.  This goal and its rationale have been developed in accordance with the Federal Transit Administration’s DBE program under the guidelines of 49 CFR Part 26.  The goal and rationale are available for review for 30 calendar days from the date of this notice.  Comments will be accepted for 45 calendar days from the same date.  Comments, requests to review or for copies of the proposed goal and its rationale, should be addressed to Eva Willens, DBE Liaison Officer, MWRTA, 37 Waverly Street, Framingham, MA 01702, telephone (508) 935-2222, or by e-mail at eva@mwrta.com.

 

AD#12678007

MWDN 1/30, 1/31, 2/1/12

  Title VI Program Statement- Notice to Beneficiaries

  I.           

Title VI of the Civil Rights Act of 1964 prohibits the discrimination of individuals on the basis of race, color or national origin in programs and activities that receive Federal financial assistance.  Specifically, Title VI states that “no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or to be subject to discrimination under any program or activity receiving Federal financial assistance.” (42 USC Section 2000d)

 

The Metrowest Regional Transit Authority (MWRTA) is a strong supporter of civil rights in the workplace and in our community and as such we are commited to the letter and intent of Title VI of the Civil Rights Act of 1964.  This Title VI Program has been adopted to document MWRTA’s adherence to non-discrimination policies in its operations.

 

At the discretion of FTA, information other than what is required by this circular may be requested, in writing, from a recipient or subrecipient to investigate complaints of discrimination or to resolve concerns about possible non-compliance with Title VI.  If you need this information or have further questions about Title VI, please contact our Title VI Coordinator at:

 

Eva Willens,

Assistant Administrator

Metrowest Regional Transit Authority

37 Waverly Street

Framingham, MA 01702

 

eva@mwrta.com

 

Phone: 1-508-935-2222

 

 

 The MetroWest Regional Transit Authority is guided by the MWRTA Advisory Board. State statutes mandate that the chief elected official of the community served, or his/her chosen designee serve on the board. In addition, a member representing the disabled community also serves on the advisory board.

The current MetroWest Regional Transit Authority Advisory Board is composed of:

  • Ashland - Steven Mitchell 
  • Framingham - Jason Smith, Vice Chair 
  • Dover - TBD
  • Holliston - Jay Marsden
  • Hopkinton - Brian Herr 
  • Marlborough - Walter Bonin 
  • Natick - Charles Hughes, Chair 
  • Wayland - Joseph Nolan 
  • Wellesley - Ellen Gibbs
  • Weston - Toni Wolf
  • Sherborn – Christina Winterfelt
  • Southborough - Kathleen Bartolini 
  • Sudbury – Debra Galloway 
  • Disabled Community Member / Hopkinton - Pamela Loch 

 

The MetroWest Regional Transit Authority Consumer Advisory Committee is a body composed of members appointed by the Board of Directors of the MWRTA. This committee will provide for consumer involvement in all aspects of the MWRTA. If you have any interest in serving on this committee, please contact Eva Willens at 508-935-2222.

The current MetroWest Regional Transit Authority Consumer Advisory Committee is composed of:

  • Paul Spooner - Chair 
  • Laurence Jacobs
  • Nancy Hanley
  • Elise Marcil
  • Susane Santone 
  • Margo Deane
  • Karen Dempsey

As a public agency, we welcome visitors to our public board meetings for their input and observations. The times and dates of the meetings are posted here and at each Towns Clerks Office of member communities one week prior to our meetings.

  • CONSUMER ADVISORY COMMITTEE

    Date: 4/09/2014
    Time: 4:00pm

    The MetroWest Regional Transit Authority will hold an Open Meeting of the Consumer Advisory Committe on Wednesday April 9, 2014 at 4:00pm. The meeting will take place at the MWRTA offices, 37 Waverly St. Framingham, MA.

  • Advisory Board Meeting - March 10, 2014

    Date:3/10/2014
    Time: 4:30 pm

    The MetroWest Regional Transit Authority held an open meeting of the Advisory Board on Monday March 10, 2014 at 4:30pm. Minutes are pending approval.

  • Advisory Board Meeting - September 23, 2013

    Date:9/23/2013
    Time: 4:30pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, September 23, 2013 at 4:30pm..

  • Advisory Board Meeting - June 3, 2013

    Date:6/03/2013
    Time: 4:30pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, June 3, 2013.at 4:30pm..

  • Advisory Board Meeting - April 8, 2013

    Date:4/08/2013
    Time: 4:30pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, April 8, 2013.at 4:30pm.

  • Advisory Board Meeting - February 25, 2013

    Date:2/25/2013
    Time: 5:15 pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, February 25, 2013.at 4:30pm.

  • Advisory Board Meeting - January 28, 2013

    Date:1/28/2013
    Time: 4:30pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, January 28, 2013.at 4:30pm.

  • Advisory Board Meeting - September 10, 2012

    Date:9/10/2012
    Time: 4:30pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, September 10, 2012.at 4:30pm.

  • Advisory Board Meeting - June 11, 2012

    Date:6/11/2012
    Time: 4:30pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, June 11, 2012 at 4:30pm.

  • Advisory Board Meeting - April 9, 2012

    Date:4/09/2012
    Time: 4:30pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, April 9, 2012 at 4:30pm.

  • Advisory Board Meeting - January 9, 2012

    Date:1/09/2012
    Time: 4:30pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, January 9, 2012 at 4:30pm.

  • Advisory Board Meeting - September 19, 2011

    Date:9/19/2011
    Time: 4:30pm

    Approved minutes of the Metrowest Regional Transit Authority Advisory Board meeting held on Monday, September 19, 2011 at 4:30pm.

  • Advisory Board Meeting - June 13, 2011

    Date:6/13/2011
    Time: 4:30pm

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, June 13, 2011 at 4:30 p.m.

  • Advisory Board Meeting - May 16, 2011

    Date:5/16/2011
    Time: 4:30PM

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, May 16, 2011 at 4:30 p.m

  • Advisory Board Meeting - February 28, 2011

    Date:2/28/2011
    Time: 4:30pm

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, February 28, 2011 at 4:30 p.m

  • Advisory Board Meeting - December 6, 2010

    Date:12/06/2010
    Time: 4:30pm

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, December 6, 2010 at 4:30 p.m

  • Advisory Board Meeting - September 13, 2010

    Date:9/13/2010
    Time: 4:30 pm

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, September 13, 2010 at 4:30 p.m

  • Advisory Board Meeting - June 14, 2010

    Date:6/14/2010
    Time: 4:30 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, June 14, 2010 at 4:30 p.m

  • Advisory Board Meeting - May 3, 2010

    Date:5/03/2010
    Time: 4:30 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, May 3, 2010 at 4:30 p.m

  • Advisory Board Meeting - March 1, 2010

    Date:3/01/2010
    Time: 4:30 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, March 1, 2010 at 4:30 p.m

  • Advisory Board Meeting - January 11, 2010,

    Date:1/11/2010
    Time: 4:30 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, January 11, 2010 at 4:30 p.m

  • Advisory Board Meeting - November 30, 2009

    Date:11/30/2009
    Time: 4:30 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, November 30, 2009 at 4:30 p.m.

  • Advisory Board Meeting - November 2, 2009

    Date:11/02/2009
    Time: 4:00pm

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, November 2, 2009 at 4:00 p.m

  • Advisory Board Meeting - September 21, 2009

    Date:9/21/2009
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, September 21, 2009 at 4:00 p.m

  • Advisory Board Meeting - July 27, 2009

    Date:7/27/2009
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, July 27, 2009 at 4:00 p.m

  • Advisory Board Meeting - June 8, 2009

    Date:6/08/2009
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, June 8, 2009 at 4:00 p.m

  • Advisory Board Meeting - May 11, 2009

    Date:5/11/2009
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, May 11, 2009 at 4:00 p.m

  • Advisory Board Meeting - April 6, 2009

    Date:4/06/2009
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, April 6, 2009 at 4:00 p.m.

  • Advisory Board Meeting - March 9, 2009

    Date:3/09/2009
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, March 9, 2009 at 4:00 p.m.

  • Advisory Board Meeting - January 26, 2009

    Date:1/26/2009
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, January 26, 2009 at 4:00 p.m.

  • Advisory Board Meeting - December 8, 2008

    Date:12/08/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, December 8, 2008 at 4:00 p.m.

  • Advisory Board Meeting - October 27, 2008

    Date:10/27/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, October 27, 2008 at 4:00 p.m.

  • Advisory Board Meeting - September 15, 2008

    Date:9/15/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, September 15, 2008 at 4:00 p.m.

  • Advisory Board Meeting - July 21, 2008

    Date:7/21/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, July 21, 2008 at 4:00 p.m.

  • Advisory Board Meeting - June 23, 2008

    Date:6/23/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, June 23, 2008 at 4:00 p.m.

  • Advisory Board Meeting - June 2, 2008

    Date:6/02/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, June 2, 2008 at 4:00 p.m.

  • Advisory Board Meeting - April 14, 2008

    Date:4/14/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, April 14, 2008 at 4:00 p.m.

  • Advisory Board Meeting - March 17, 2008

    Date:3/17/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, March 17, 2008 at 4:00 p.m.

  • Advisory Board Meeting - February 4, 2008

    Date:2/04/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, February 4, 2008 at 4:00 p.m.

  • Advisory Board Meeting - January 7, 2008

    Date:1/07/2008
    Time: 4:00 p.m.

    Approved minutes of the MetroWest Regional Transit Authority Advisory Board meeting, held on Monday, January 7, 2008 at 4:00 p.m.